Return & Refund Policy
Simple, fair, and stress-free returns at H&H Activewear.
We want you to feel confident and comfortable in every piece you wear. If something isn’t quite right, we’re here to help.
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📦 30-Day Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
✔ Unworn
✔ Unwashed
✔ In original condition
✔ With all tags attached
✔ Free from stains, marks, perfume, or damage
Please keep your proof of purchase or order confirmation email.
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🔄 Change of Mind Returns
Changed your mind? No problem.
You may request:
* Refund
* Store Credit
* Exchange
Important Notes
- Initial delivery shipping fees cannot be refunded
- Customers cover the return shipping cost (unless specified otherwise)
- All returns must be sent to our Melbourne warehouse
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📏 Need a Different Size?
We understand finding the perfect fit online can be tricky.
We offer exchanges for:
* Different sizes
* Alternative colours (subject to stock availability)
💡 *Need sizing help before ordering? Feel free to contact us — we’re happy to help you choose the best fit.*
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❌ Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
* Underwear or intimate items
* Swimwear without hygiene liner
* Final Sale items
* Gift cards
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⚠️ Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery.
You may be entitled to:
* A replacement
* Or a full refund for major faults
To help us resolve the issue quickly, please include:
📸 Clear photos of the item
📦 Your order number
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💳 Refund Processing
Once your return has been received and approved:
✔ Refunds are issued to your original payment method
✔ Please allow 5–10 business days for processing
Depending on your bank or payment provider, additional processing time may apply.
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📬 How to Start a Return
# Step 1
Email us at:
info@hhactivewear.com
# Step 2
Include:
* Your order number
* Reason for return
* Photos (if applicable)
# Step 3
We’ll provide return instructions and next steps.
Please package items securely to avoid damage during return transit.
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🛡 Important Information
To protect both our customers and business:
* All returns are inspected before approval
* We reserve the right to refuse returns that do not meet our policy
* Excessive, suspicious, or fraudulent return activity may be declined
* H&H Activewear is not responsible for lost returns sent without tracking
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💕 Our Promise
At H&H Activewear, we believe activewear should make women feel confident, supported, and empowered.
We’re committed to providing quality products and fair customer care every step of the way.
(Last updated: 8 May 2026)
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🇪🇺 EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. Your 14-day withdrawal period begins from the date you receive the last item in your order.
How to exercise your right of withdrawal:
To start a return or cancellation request, log in to your account at: 👉 https://shopify.com/69374443761/account
If you checked out using a phone number only (without an email address), you cannot access the customer accounts link above. Instead, use the returns link in your SMS order confirmation.
Returning your items:
You must send back the items within 14 days of notifying us of your decision to withdraw. Return shipping costs are your responsibility unless the item is faulty or incorrect.
Refunds:
Once we receive and inspect your return, we will refund you within 14 days. Your refund will include the standard outbound shipping cost you paid at checkout(if any). Refunds are issued to your original payment method.
Exemptions:
The right of withdrawal does not apply to:
- Underwear or intimate items
- Swimwear without hygiene liner
- Final Sale items
- Gift cards
