Shipping policy

 

1. Shipping Methods and Timelines:

We offer several shipping methods to accommodate your needs. The shipping options available for your order will be displayed at checkout. Please note that delivery times may vary depending on your location, the shipping method selected, and any external factors such as customs clearance processes.

Standard Shipping: Orders shipped via standard shipping typically arrive within 10-15 business days from the date of shipment.

Expedited Shipping: If you need your order to arrive sooner, expedited shipping options are available for an additional fee. Expedited orders typically arrive within 7-10 business days from the date of shipment.

International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Delivery times for international orders vary depending on the destination country and the selected shipping method.

2. Shipping Rates:

Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address. You can view the shipping costs for your order during the checkout process before making a purchase.

3. Order Processing Time:

Orders are typically processed and shipped within 1-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer. Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.

4. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online. If you have any questions or concerns about the status of your order, please feel free to contact our customer service team for assistance.

5. Shipping Restrictions:

Please note that we are unable to ship to P.O. boxes or APO/FPO addresses. Additionally, some items may be restricted from international shipping due to import/export regulations or other restrictions imposed by local customs authorities. If you have any questions about shipping restrictions or if we can ship to your location, please contact our customer service team for further assistance.

6. Lost or Damaged Shipments:

In the rare event that your order is lost or damaged during transit, please contact our customer service team as soon as possible. We will work with the shipping carrier to investigate the issue and provide a resolution, which may include a replacement shipment or a refund, depending on the circumstances.

7. Returns Due to Shipping Issues:

If you are not satisfied with your order due to shipping issues (e.g., damaged or lost items), please contact our customer service team within 7 days of receiving your order. We will provide instructions on how to return the items for a replacement or refund, depending on your preference.

8. Contact Information:

If you have any questions or concerns about our shipping policy, please contact our customer service team at  info@hhactivewear.com. Our team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM (GMT+10).